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Fulfillment SOPs
Week 1 - System Foundation (Days 1-7)
1
Create GHL Sub-Account
Agency View, Add Sub-Account, apply B2C snapshot. Pre-loads pipeline, calendar, automations.
2
Build CRM Pipeline
7 stages: New Lead, Contacted, Intake Sent, Consultation Booked, Complete, Signed, Lost. Custom fields: lead source, case type, case value.
3
Configure Missed Call Text-Back
Automation trigger: Missed Call. SMS within 60 seconds. Test with your own number first.
4
Set Up AI Receptionist
Conversations, AI Settings, configure with firm name, practice areas, FAQs. Test 5 scenarios: inquiry, price, case type, out of hours, booking.
5
Connect Calendar and Booking
Create Consultation Calendar, set availability, embed in AI receptionist and text-back, test booking end to end.
6
Send Week 1 Slack Update
GHL live, CRM built, text-back active, AI receptionist tested, calendar connected. Include screenshots.
Week 2 - Conversion Layer (Days 8-14)
1
Build 7-Touch Follow-Up Sequence
Day 0: SMS+Email. Day 1: SMS. Day 2: Email. Day 3: SMS. Day 5: Email. Day 7: Final SMS. Stops when lead books or responds.
2
Configure AI Lead Qualification
4 qualifying questions. Tag Hot/Warm/Cold. Hot leads get instant booking prompt.
3
Set Up Auto Booking and Call Analyzer
Booking step at Day 1 with confirmation and reminder SMS. Connect phone to GHL call tracking. Enable recording.
4
Run Full 8-Step QC Test
Submit lead, AI responds under 30s, follow-up fires, lead qualified, booking link sent, test booking, confirmation fires, lead in CRM. All 8 must pass.
Week 3 - Launch (Days 15-21)
1
Build Campaign and Landing Page
Objective: Leads. Ad Set 1 broad, Ad Set 2 retargeting. Budget 70/30. Start $50/day. Build funnel from B2C template connected to CRM.
2
Write 3 Ad Variations and Launch
Hook + body + CTA. Test all 3 at launch. Kill bottom performer after 7 days. Monitor hourly 48hrs: CPM under $15, CTR above 1.5%.
Week 4+ - Optimize and Scale
1
Weekly Ad Scaling
CPL on target: increase budget max 20% per week. CPL below target: double and expand to lookalikes. Kill bottom creative after 7 days.
2
Weekly Client Updates
CRM review, call analyzer, weekly Slack update to every client with leads, consults, signed, spend, CPL, what was optimized.
Operations Checklist
Team Resources
Client-Facing Pages
B2C Onboarding Portal
onboarding.avalancheacquisitions.com
Open
B2B Onboarding Portal
clients.avalancheacquisitions.com
Open
B2C Pitch Page
pitch-b2c.avalancheacquisitions.com
Open
B2B Pitch Page
pitch-b2b.avalancheacquisitions.com
Open
AI Audit Page
audit.avalancheacquisitions.com
Open
Referral Program - $250 credit
referral.avalancheacquisitions.com
Open
Client Status Links
Format: status.avalancheacquisitions.com/firstname-lastname
Internal Tools
GoHighLevel
CRM, automations, funnels, AI receptionist
Open
Stripe
Billing and subscriptions
Open
Slack
Team and client communication
Open
Meta Business Manager
Ad accounts and campaigns
Open
Stripe Payment Links
Closer Playbooks
B2C Playbook
Steps in order
1
Pitch the client
Screen share pitch-b2c.avalancheacquisitions.com. Stats, pipeline, ROI calculator with their numbers, pricing.
2
Close the deal
AI + Marketing ($3,000) first. AI System ($1,500) is the fallback. Never open with the cheaper option.
3
Take payment on the call
Send Stripe link. Wait while they pay. Deposit = $1,000 off Month 1. Do not hang up without payment.
4
Create Slack channel
firstname-lastname-avalanche. Private. Add Ava K + team first, then client as Single-Channel Guest.
5
Send onboarding + post to #new-clients
Portal link in Slack and email. Post to #new-clients within 1 hour with full client details.
B2C Pricing
Trial AI Audit$997
Deposit$1,000
AI System$1,500/mo
AI + Marketing$3,000/mo
Paid in Full$10,000
Objections
I need to think about it
What specifically is holding you back - the investment, timing, or something we covered?
It is the money
If money was not a factor, would you move forward? Good. Let us start with the $1,000 deposit while you get things sorted.
I need to speak to my partner
When exactly? Let me hold your spot with the $1,000 deposit. If the answer is no we return it.
Non-Negotiables
Never end call without payment or deposit
Always present AI + Marketing first
Slack channel same day as signing
Post to #new-clients within 1 hour
B2B Playbook
Steps in order
1
High-level pitch first
We build the complete pipeline infrastructure. Then open pitch-b2b.avalancheacquisitions.com and walk through all 3 constraints.
2
Close on Core + Receptionist
Core + AI Receptionist ($3,000) first. Core System ($2,500) is the fallback.
3
AI Receptionist upsell
When leads call after hours - does someone pick up? That gap is $500 a month. Present before payment every time.
4
Take payment on the call
Deposit $1,000. Setup fee $997. Do not end the call without payment confirmed.
5
Create Slack + send portal + post
clients.avalancheacquisitions.com. Post to #new-clients with AI Receptionist status: sold / declined / open.
B2B Pricing
Trial AI Audit$997
Deposit$1,000
Core System$2,500/mo
Core + Receptionist$3,000/mo
AI Receptionist add-on$500/mo
Paid in Full$10,000
Objections
We get most business from referrals
Referrals are unpredictable. This runs parallel. Strong month = both. Slow month = you still have pipeline.
$2,500 is a lot
You said a retainer is worth [X]. If this brings in one more client per month, is $2,500 a lot? Let them answer.
We are quite niche
That works in your favour. Specific ICP means more precise outreach. Niche firms see higher reply rates.
Non-Negotiables
Always present AI Receptionist upsell before payment
Note AI Receptionist status in #new-clients
Never end call without payment or deposit
Payment Links - Send on the Call
Team and Roles
AK
Ava K
Managing Partner
Every strategy call with new clients
Final QC before ads go live
All client escalations
Month 3-4 review and ascension
Hiring and managing the team
Your job is to work on the business, not in it. Every task here gets handed off as you grow.
TV
Tech VA
Tech and Fulfillment
GHL sub-account build weeks 1-2
CRM, automations, AI receptionist
Follow-up sequences and lead qual
Landing page and funnel build
Ad campaign setup - Ava QCs before launch
Weekly ad optimization and CRM review
Update client cards in this portal
CS
Client Success Manager
Client Success
Weekly Slack updates to every client
Client onboarding - intake form and Slack
Monitor client satisfaction
Flag at-risk clients to Ava K immediately
Send referral page link at Month 2
Book Month 3-4 review calls
Chase late payments
CL
Closers
Sales
Run every sales call from pitch to close
Take payment on the call via Stripe
Create Slack channel same day
Post to #new-clients within 1 hour
Follow the B2C or B2B playbook exactly
KPIs: close rate above 30%, upsell to AI + Marketing above 50%.
Growth Roadmap - When to Hire
NOW - 0 to 5 clients
You + Tech VA + 1 Closer. You run CS yourself. Learn everything hands-on.
NEXT - 5 to 15 clients
Hire CS Manager. Step back from client comms. Add second closer.
SCALING - 15 to 40
Second Tech VA. CS Manager fully owns client comms. You own strategy only.
LATER - 40+ clients
First Account Manager hire. They take fulfillment. You become the CSD.